Papa John’s Feels the Heat

November 16, 2017

Papa John’s CEO John Schnatter’s controversial comments about the NFL protests were met with swift backlash. GG crisis expert Jeremy Robinson-Leon explains why the brand’s delayed apology isn’t enough to stop the damage in The New Food Economy: The Papa John’s NFL apology is too little too late

Better Dialogue for a Better Commute

November 15, 2017

With tensions rising over persistent issues with NYC’s subway system, the MTA continues to focus on long-term infrastructure improvements without offering immediate solutions to reduce riders’ pain. Jeremy Robinson-Leon provides a commuter’s perspective on how real-time communications can improve customer experience, in City & State’s NY Slant:
To Fix Subway Problems, Talk About Them

Crisis in Paradise

November 13, 2017

In aggressive, highly defensive statements about the Paradise Papers, offshore law firm Appleby muddles its message and fails to mitigate a crisis. GG’s Lana Gersten shares her take in The Wall Street Journal’s Crisis of the Week:
Crisis of the Week: Law Firm Strikes Back Against ‘Paradise Papers’

An Ugly Crisis for a Beauty Brand

September 12, 2017

L’Oréal’s “safe” response to a model’s racially-charged Facebook post missed an opportunity to engage in meaningful dialogue on diversity, GG’s Lana Gersten explains in The Wall Street Journal’s “Crisis of the Week”:
Crisis of the Week: L’Oréal Faces Flack From Transgender Model’s Firing

Cutting Ties, ASAP

July 27, 2017

With sexual assault allegations against one of its collaborators, Nike remains silent. Jeremy Robinson-Leon explains why brands must have zero-tolerance, no-compromise policies for some offenses in Highsnobiety:
Why Hasn’t Nike Said Anything Yet About A$AP Bari?

Substance over lip service

June 14, 2017

As CEO Travis Kalanick takes a leave, Uber demonstrates it’s serious about changing, Jeremy Robinson-Leon tells the Los Angeles Times:
Uber CEO pays a price for breaking the rules