News

Starbucks Blends Inclusivity Into Guest Policy

May 21, 2018

The arrest of two black men at a Philadelphia location spurred Starbucks to enact a new and inclusive guest policy, which has stirred mixed reactions. Jeremy Robinson-Leon shares his take on responses to the new policy in The Wall Street Journal:

Starbucks Says Drug Use, Sleeping Unacceptable as it Clarifies New Guest Policy

MSU Faces Long Road Ahead to Repair Reputation

May 18, 2018

With a settlement of $500 million for Larry Nassar’s victims reached, Michigan State University still has a long way to go to mitigate reputational damage done. Michael Gordon tells The New York Times how MSU has failed to make progress on repairing its public image:

Michigan State Faces a Long Road Ahead Despite Settling Nassar Lawsuits

Wells Fargo Banks on a Brand Reset

May 9, 2018

As it looks to escape the shadow of its 2016 accounts scandal, Wells Fargo launches a new ad campaign aimed at getting back into customers’ good graces. Michael Gordon shares his opinion on whether the ads are doing enough to regain customer trust in the Los Angeles Times:

Wells Fargo launches ad campaign to leave accounts scandal behind. Not everyone is buying it

Crisis Brews at Starbucks

April 18, 2018

Facing backlash after a mishandled incident that led to the arrest of two black men at a Philadelphia store, Starbucks found itself in hot water. Jeremy Robinson-Leon discusses why Starbucks needed to go beyond an apology to make things right in The Wall Street Journal: 

Crisis of the Week: Starbucks to Shut Stores for Antibias Training 

MSU Stumbles with Larry Nassar Scandal

January 30, 2018

After stumbling repeatedly in its handling of the Larry Nassar sexual abuse scandal and failing to accept responsibility for its role, Michigan State University faces a long road ahead to repair its public image. Lana Gersten shares her take in The Wall Street Journal’s Crisis of the Week:
Crisis of the Week: Michigan State Faces Nassar Scandal Fallout

Papa John’s Feels the Heat

November 16, 2017

Papa John’s CEO John Schnatter’s controversial comments about the NFL protests were met with swift backlash. Jeremy Robinson-Leon explains why the brand’s delayed apology isn’t enough to stop the damage in The New Food Economy:
The Papa John’s NFL apology is too little too late

12...10...