An Ugly Crisis for a Beauty Brand

September 12, 2017

L’Oréal’s “safe” response to a model’s racially-charged Facebook post missed an opportunity to engage in meaningful dialogue on diversity, GG’s Lana Gersten explains in The Wall Street Journal’s “Crisis of the Week”: Crisis of the Week: L’Oréal Faces Flack From Transgender Model’s Firing

Cutting Ties, ASAP

July 27, 2017

With sexual assault allegations against one of its collaborators, Nike remains silent. Jeremy Robinson-Leon explains why brands must have zero-tolerance, no-compromise policies for some offenses in Highsnobiety:
Why Hasn’t Nike Said Anything Yet About A$AP Bari?

Substance over lip service

June 14, 2017

As CEO Travis Kalanick takes a leave, Uber demonstrates it’s serious about changing, Jeremy Robinson-Leon tells the Los Angeles Times:
Uber CEO pays a price for breaking the rules

A company attempts to press the reset button

June 13, 2017

Will changes at Uber enable the company to achieve a true reset? Jeremy Robinson-Leon weighs in on CBS Evening News:
Uber CEO takes leave, is blamed for toxic corporate culture

Self-Destructive Actions Take a Toll at Uber

June 13, 2017

When a company is in self-destruct mode, competitors may be wise to stay out of the spotlight rather than taking a few easy punches. Jeremy Robinson-Leon discusses what this means for Uber with MarketWatch:
Lyft has been quietly catching up to Uber

One Solution Does Not Fit All Crises

June 13, 2017

Uber’s diverse problems each each require a different fix. Jeremy Robinson-Leon weighs in with USA Today:
Uber CEO Travis Kalanick takes a leave after probe results find need for more accountability