News

A crisis of Uber proportions

February 21, 2017

Sexual harassment claims plunge Uber into a new crisis. To recover, it must first tackle the root of the problem. Jeremy Robinson-Leon shares his view with the Los Angeles Times:
Uber sexual harassment allegations are a warning for the tech industry and its ‘rock star’ culture

A balancing act for brands in a polarized climate

January 31, 2017

As political polarization grows, partisanship spreads to corporate America. Michael Gordon discusses what this means for brands today with the Los Angeles Times:
Facing Trump’s immigration ban, corporations can’t risk keeping silent

No stars for this hotel group’s crisis response

January 30, 2017

Is APA Group digging itself into a deeper hole with a statement defending its CEO’s controversial writings? Lana Gersten shares her take in The Wall Street Journal:
Crisis of the Week: CEO’s Writings Put APA Group in Hot Seat

 

Samsung confronts an explosive crisis

October 11, 2016

Can Samsung defuse the destruction to its brand as its Galaxy Note 7 phones continue to explode? Jeremy Robinson-Leon weighs in with USA Today.
Samsung, CPSC: Turn off your Galaxy Note 7 now

With privacy on the line, companies must tread carefully

October 7, 2016

The pursuit of user data can make a company or break it if they fail to maintain users’ trust, as Yahoo has seen recently. Michael Gordon weighs in with USA Today on the backlash against Yahoo and the need for companies to balance data collection with users’ privacy.
Yahoo case brings back the Edward Snowden effect

Yahoo fails to put a crisis to bed

October 5, 2016

Amid allegations of email scanning and privacy invasion, Yahoo’s response fails to answer questions. Michael Gordon discusses Yahoo’s inability to put the scandal to bed with USA Today.
Yahoo dismisses email scans as allegations rise

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