A crisis of Uber proportions
February 21, 2017
Sexual harassment claims plunge Uber into a new crisis. To recover, it must first tackle the root of the problem. Jeremy Robinson-Leon shares his view with the Los Angeles Times:
Uber sexual harassment allegations are a warning for the tech industry and its ‘rock star’ culture
A balancing act for brands in a polarized climate
January 31, 2017
As political polarization grows, partisanship spreads to corporate America. Michael Gordon discusses what this means for brands today with the Los Angeles Times:
Facing Trump’s immigration ban, corporations can’t risk keeping silent
No stars for this hotel group’s crisis response
January 30, 2017
Is APA Group digging itself into a deeper hole with a statement defending its CEO’s controversial writings? Lana Gersten shares her take in The Wall Street Journal:
Crisis of the Week: CEO’s Writings Put APA Group in Hot Seat
Samsung confronts an explosive crisis
October 11, 2016
Can Samsung defuse the destruction to its brand as its Galaxy Note 7 phones continue to explode? Jeremy Robinson-Leon weighs in with USA Today.
Samsung, CPSC: Turn off your Galaxy Note 7 now
With privacy on the line, companies must tread carefully
October 7, 2016
The pursuit of user data can make a company or break it if they fail to maintain users’ trust, as Yahoo has seen recently. Michael Gordon weighs in with USA Today on the backlash against Yahoo and the need for companies to balance data collection with users’ privacy.
Yahoo case brings back the Edward Snowden effect
Yahoo fails to put a crisis to bed
October 5, 2016
Amid allegations of email scanning and privacy invasion, Yahoo’s response fails to answer questions. Michael Gordon discusses Yahoo’s inability to put the scandal to bed with USA Today.
Yahoo dismisses email scans as allegations rise