Knowledge

Strong Crisis Management Begins Long Before the Crisis

November 14, 2019

Group Gordon’s Nick Bonavolonta explains why crisis management should really begin with proactive PR efforts before any challenges arise. In my last post, I outlined the key components of a crisis plan and the value of having one in place when a challenging situation arises. While being ready to play defense at a moment’s notice […]

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To Podcast or Not to Podcast?

November 4, 2019

Is launching a podcast worth it? Group Gordon’s Carla Pisarro weighs in. In 2019, podcasts are everywhere you look (or listen). While the term “podcast” has been around since 2004—a mashup of “iPod” and “broadcasts”—podcasts have exploded in mainstream popularity in the last two years. Most Americans now report that they listen to podcasts at […]

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Boeing is still feeling the effects from the 737 Max crisis

October 23, 2019

Boeing is set to resume flying their planes in 2020, but will their customers still feel safe? Michael Gordon shares his thoughts with Bloomberg on Boeing’s ongoing attempts to repair the reputation of its 737 MAX:

Will Boeing Ever Recover From the 737 Max Debacle?

Webinar – From Rankings to Recruitment: PR Strategies to Reach the Next Level

October 18, 2019

We recently hosted a thought-provoking session on unleashing PR’s power to advance higher education institutions’ objectives, from attracting students and faculty to rising in the rankings to engaging alumni and donors. The session featured a presentation and Q&A session led by Michael Gordon and Jeremy Robinson-Leon, Group Gordon’s Principal and President respectively. Topics covered included: […]

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Crisis Communications Lessons from the NBA’s China Controversy

October 17, 2019

Group Gordon’s  Kerry Close gives a play-by-play of the NBA’s crisis that jeopardized fans’ support for the brand and opportunities in the growing Chinese market. The NBA found itself at the center of a global controversy last week when Houston Rockets’ General Manager Daryl Morey tweeted in support of pro-democracy protesters in Hong Kong. Morey’s […]

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Companies Can No Longer Ignore Boycotts

October 13, 2019

Boycotts seem to be a dime a dozen in our highly-politicized culture, but too many brands fail to see them for what they are and respond appropriately. Michael Gordon’s op-ed on the new dynamics of boycotts and how they are changing the ways companies do business is featured in Business Insider:

Companies like Walmart and SoulCycle are facing more boycotts than ever in the Trump era, but many are still clueless in how to respond

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