Knowledge

Michael Gordon commenting on Susan G. Komen for the Cure’s crisis response.
Consultants weigh in on how Komen for the Cure handled the crisis

Jeremy Robinson-Leon commenting on Penn State’s crisis response.
Penn State President Tries Again to Calm Alumni

Best wishes for the holiday season,

The security of personal information is one of the most important things to a consumer, especially in the telecommunications business. While I’d need more information to talk specifics about this company’s challenge, here are a few principles to follow: Take ownership of the situation: accept responsibility for the breach, be transparent about the scope, and […]

Dear Dana, Regardless of the charges’ merit, you absolutely should be thinking about how the scandal may reflect on your organization. Everyone associated with the organization — from the executive director to board members to staff to interns — are brand ambassadors, and their actions affect the collective integrity. Here are a few things you […]

Michael Gordon discussing the downside of Netflix’s recent announcement.
Latest Move Gets Netflix More Wrath