Grounding a PR Crisis

June 5, 2017

British Airways’ handling of its massive IT crash was a step – albeit a wobbly one – in the right direction, GG’s Lana Gersten explains in The Wall Street Journal’s Crisis of the Week:
Crisis of the Week: British Airways Grounded by IT Woes

A Crisis Too Big for Band-Aids

April 25, 2017

Uber’s deluge of crises is draining the life out of the company’s reputation. To stop the bleeding, it must rip off the band-aids and cut to the root of the problem, Jeremy Robinson-Leon tells the International Business Times:
Travis Kalanick and his ‘evil empire’: How to solve a problem like Uber

From Tech Star to Death Star

April 14, 2017

Uber must find the root of the problem to mend its “Death Star” reputation, Jeremy Robinson-Leon tells the Guardian:
Hell of a ride: even a PR powerhouse couldn’t get Uber on track

Writing the chapter on making a bad situation worse

April 13, 2017

What went wrong in United’s mismanaged response to the brutal treatment of a passenger, and what should the company have done instead? Jeremy Robinson-Leon weighs in on WJR’s The Frank Beckmann Show:

A Crisis Takes Off After Slip-Ups

April 12, 2017

United’s botched initial response has given a crisis unnecessary legs, Jeremy Robinson-Leon tells the Los Angeles Times:
United CEO Oscar Munoz is apologizing, but it’ll take more than saying sorry to regain public’s trust

A Bumpy Ride Out of a Crisis for United

April 12, 2017

After a response that did little to quell concerns, can United make a strong case that it’s truly customer-first? Jeremy Robinson-Leon weighs in with the International Business Times:
United Airlines: Will CEO Oscar Munoz’s apology undo damage caused by his initial reaction?