Dear GiGi: What’s the best way to handle a crisis created by the actions of one of my organization’s own staff? I want to stop the bleeding without totally throwing my staffer under the bus.
June 16, 2011
Dear Rachel, The tone of your question suggests that you don’t entirely blame your employee for his/her actions. There are a number of reasons why this could be the case. Maybe your employee was unclear about the instructions and did his/her best to execute. Maybe your employee’s comments were taken out of context, or manipulated […]
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Dear GiGi: I’m in the very early stages of launching a new business. I have capital and a few early-adopter customers, but I’m just getting started. When is the right time to engage a PR firm?
April 22, 2011
Dear Jake, Knowing how and when to engage a firm is important, particularly since a good communications firm does so much more than media relations, which is often the perception. There’s no easy answer, but I recommend asking yourself a few questions to begin: • How do you imagine a PR firm helping your business? […]
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Dear GiGi: My company is expanding; we’re opening a new Midwest office. We’re interested in using PR to get the word out – is it better to retain a PR firm in the local market or where our HQ is (East Coast)?
April 8, 2011
Hi Erin, Great question – geography is often a factor in public reactions, whether it’s identifying your target audiences or, as you suggest, figuring out which office should interact with an outside PR agency. In my experience, the location of the PR firm doesn’t impact the quality of the communications effort; an experienced firm that […]
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Dear GiGi: I work on business development for a law firm, and I’d like to figure out how to utilize PR more effectively for sourcing new clients. One issue is that our current clients rely on us for discretion, so we can’t publish the details of our work much. What can PR do for us without compromising our clients?
March 25, 2011
Dear Joe, As you suggest, many law firms can’t talk about client work in detail. While that’s a challenge, it doesn’t mean you should neglect external communications as an integral tool. There many ways that public relations can help your firm, and I’ll outline just a couple here. The key is to always think about […]
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Dear GiGi: There have been so many blunders involving social media lately. Is there an example of someone who has done it right?
March 18, 2011
Dear Ann, A social media strategy is an important component of many public relations campaigns, and it’s also often critical in crisis response. (Or it can be part of a personal meltdown, see #winning). But as you suggest, social media is frequently mishandled! One recent and particularly good use of social media was the American […]
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Dear GiGi: Does direct mail work?
March 4, 2011
Today, email has just about replaced regular mail. Everything from advertisements to bills to holiday cards are sent electronically. In that sense, direct mail may seem archaic. However, your item may stand out more among a smaller pile of envelopes and flyers. Who are you trying to reach and what are your goals? Direct mail […]
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